Service Simulation Game

 

Master – Summer term – 5 CP – Teaching Assistant: Alexander Kies

Language

English

Content description

Today's students need to understand complex problems, experience working in teams of people with diverse opinions and personalities, and ultimately come to a decision in the face of many competing options. To address this, this course will utilize business simulations to offer students real-world experience with a variety of strategy issues. From the viewpoint of a service company, the students will be challenged to implement their strategy by making a wide range of decisions in marketing, operations, management, human resource development, finances, and asset management. A unique aspect is its service context, which is very applicable to issues in today's economy.

Course objectives

Students will implement their knowledge of strategic business making in a simulation game. The competitive 24/7 web-based business simulation provides an environment for students to see how their strategy turns out. Students should learn to formulate their overall strategy and translate theoretical concepts into strategic management skills.

Course organization

The course familiarizes students with the practical challenges of strategic service management. Based on the concepts of strategic service management and design, students implement their knowledge and skills in a simulation game. From the viewpoint of a service company the students are challenged to come to realistic decisions in daily business situations.  

Students will have to present their results and decisions throughout the simulation in a) an oral presentation at the closing event on June 6th (in groups) and b) written reports during the simulation (in groups).

Preliminary Schedule

       

Simulation Periods

Date

Course Topic

Assignment (due)

 

#

Start

End

11.04.2018

Kick-Off

 

 

Training

25.04.2018

26.04.2018

18.04.2018

Strategy Coaching

-

 

1

27.04.2018

30.04.2018

22.04.2018

 

Team Presentation

 

2

01.05.2018

04.05.2018

25.04.2018

Simulation Coaching

-

 

3

05.05.2018

08.05.2018

26.04.2018

-

Strategy Report

 

4

09.05.2018

12.05.2018

08.05.2018

-

Presentation Status Quo

 

5

13.05.2018

15.05.2018

09.05.2018

Individual Feedback

-

 

6

16.05.2018

18.05.2018

05.06.2018

-

Poster

 

7

26.05.2018

28.05.2018

06.06.2018

Final Presentation

-

 

8

29.05.2018

31.05.2018

07.06.2018 (optional) Presentation Feedback          

Further information on this course can be obtained on CAMPUS or by contacting Alexander Kies